How long will it take you to mail my letters?
With rare exceptions, all mailings are sent within two business days – even during the busy end-of-year season, and even when equipment breaks down.
Most of the year, your letters will be mailed by the next business day.
Are response times guaranteed?
We don't guarantee response times, but well over 99% of mailings are sent within two business days.
What are your hours?
We work Monday through Friday from 9am until 5pm, US Eastern time.
We're closed on weekends and the following holidays: New Year's Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and two days around Christmas.
I'm really in a hurry. Can you go faster?
If you'd like to ensure same-day or next-day service, here are some tips:
Use the “Send Yesterday” Upgrade – check this box when sending your order, and it will be prioritized as if it had been submitted a full business day earlier.
Skip the preview step – if you generally don't have any problems with the preview, consider skipping it. We'll print your letter as soon as we've done our own quality checks.
Avoid mail merges – these take longer to print, and require more attention to make sure everything stays lined up, so they get a slightly lower priority.
Please contact us or start up a chat if you have a particular deadline to meet, and we'll do what we can to help you out.